Privacy Policy

Your privacy is important to us. Learn how we protect your data.

1. Introduction

TeeRays Vitamins ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website teerayshop.life and make purchases.

2. Information We Collect

Personal Information

We collect information you voluntarily provide, including:

  • • Full name
  • • Email address
  • • Phone number
  • • Delivery address
  • • Payment information (M-Pesa)

Automatically Collected Information

When you visit our website, we automatically collect:

  • • IP address
  • • Browser type and version
  • • Pages visited and time spent
  • • Referring website
  • • Device information

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings in your browser.

3. How We Use Your Information

We use your information for:

  • ✓ Processing and fulfilling your orders
  • ✓ Sending order confirmations and shipping updates
  • ✓ Responding to customer inquiries and support requests
  • ✓ Improving our website and services
  • ✓ Sending promotional emails (with your consent)
  • ✓ Preventing fraud and ensuring security
  • ✓ Complying with legal obligations
  • ✓ Analyzing website usage and trends

4. Information Sharing & Disclosure

We Do NOT Share Your Data With:

We will NEVER sell, rent, or share your personal information with third parties for marketing purposes.

We May Share Information With:

  • • Delivery Partners: To deliver your orders
  • • Payment Processors: To process M-Pesa payments
  • • Legal Authorities: When required by law
  • • Service Providers: Who assist in operating our website (under confidentiality agreements)

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • • SSL/HTTPS encryption for all data transmission
  • • Secure payment processing
  • • Regular security audits
  • • Limited employee access to personal data
  • • Secure password storage

However, no security system is 100% secure. We cannot guarantee absolute security of your information.

6. Your Privacy Rights

You have the right to:

  • ✓ Access: Request a copy of your personal data
  • ✓ Correct: Update or correct inaccurate information
  • ✓ Delete: Request deletion of your data (subject to legal requirements)
  • ✓ Opt-Out: Unsubscribe from marketing emails
  • ✓ Restrict: Limit how we use your data

To exercise these rights, contact us at [email protected]

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • • Remember your login information
  • • Store items in your shopping cart
  • • Analyze website traffic
  • • Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing your information.

9. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account.

10. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your data at any time, subject to legal and business requirements.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than Kenya. By using our website, you consent to such transfers and processing. We ensure appropriate safeguards are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

WhatsApp: +254 (Your WhatsApp Number)

Phone: +254 (Your Phone Number)

Address: TeeRays Vitamins, Nairobi, Kenya

Last Updated: March 2026

This policy is effective immediately for new users and 30 days after posting for existing users